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When you're ready to place an order:
- Order online using our secure website. Please note that credit card numbers are not stored. Your information is safe with us!
- OR Call us 612-827-8000.
We’ve worked hard to create a fair and accurate shipping system using UPS and the US Postal Service. We built a sophisticated shipping estimator into the website that will give you shipping rates and options of your order. It's based on weight and destination. Click on 'View Shopping Cart' and follow the 'Estimated Shipping Charges' link for a live estimate for your order.
- We DO use the least expensive packaging materials, including re-used boxes and bags.
- We DO NOT add a handling fee to USPS Priority Mail and UPS Ground shipments.
- Our prompt service and central location allows us to get your package to you quickly with no added expense. Often times, Priority Mail will beat an expedited UPS package. Click here for the UPS time schedule.
All special orders, bikes, and trikes are final sale.
Returns and exchanges on all other merchandise are accepted for 21 days from date of purchase, when accompanied by an original invoice. Merchandise must be unused, unworn, and in the original packaging. Items that are opened, damaged, or do not have a receipt may be denied refund or exchange.
Returns from orders made through perennialcycle.com require an RMA (Return Merchandise Authorization) number, available by calling 612-827-8000 or emailing our service department.
Perennial Cycle reserves the right to deny any return/exchange based on the condition of the merchandise. Perennial Cycle reserves the right to modify its exchange and return policy.
Refunds will be made in the form of the original payment. Shipping and handling charges are non-refundable. Please allow 7-10 business days for a credit to appear on your credit card or PayPal statement.