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Returns

All special orders, bikes, and trikes are final sale. 

Returns and exchanges on all other merchandise are accepted for 21 days from date of purchase, when accompanied by an original invoice. Merchandise must be unused, unworn, and in the original packaging. Items that are opened, damaged, or do not have a receipt may be denied refund or exchange.

Returns of orders made through perennialcycle.com require an RMA (Return Merchandise Authorization) number, available by calling 612-827-8000 or emailing our service department. 

Perennial Cycle reserves the right to deny any return/exchange based on the condition of the merchandise. Perennial Cycle reserves the right to modify its exchange and return policy.

Refunds will be made in the form of the original payment. Shipping and handling charges are non-refundable. Please allow 7-10 business days for a credit to appear on your credit card or PayPal statement.

Warranties

We honor the manufacturer's warranty policy on every item we sell. If you feel you have a warranty issue with an item you purchased from Perennial Cycle, please contact us or bring the item by the store so we can get it taken care of. 

Please note that repair or replacement of damaged or defective items is at the manufacturer's discretion. In the event that the manufacturer is unable to fulfill your warranty claim, Perennial Cycle is not responsible for repairing or replacing it. 

Payment Types

We accept Visa, MasterCard, American Express & Discover

Privacy Policy

We take your privacy extremely seriously, and we never sell lists or email addresses. To view our full privacy policy, click here.